This privacy policy describes ways we disclose and use your protected health information (“PHI”). We have provided you with examples in certain categories; however, not every permissible use or disclosure will be listed here. Note that some types of PHI, such as HIV information, genetic information, alcohol and/or substance abuse records, and mental health records may be subject to special confidentiality protections under applicable state or federal law and we will abide by these special protections. Patients, please be informed that Nu Image Medical is not a replacement for your primary care physician or annual office check-ups. Nu Image Medical is not an online pharmacy.

The personal data we collect

In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. Further details of the personal data we collect are as follows:

If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone numbers. For your security, we’ll also keep an encrypted record of your login word.

Details of your interactions with us through contact centres, in store, online or by using one of our apps.

Information gathered by the use of cookies in your web browser. To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country, where your computer is located, the pages viewed during your visit, the advertisements you clicked on, and any search terms you may enter on our platform. Learn more about how we use cookies and similar technologies on our cookies policy page.

Details of your visits to our website and which site you came to us from.

Personal details which help us to recommend areas of interest.

Payment card information.

Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Information about other people: if you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.

How do we typically use or share your health information?

  • To treat you
    We typically use or share your health information in the following ways: We can use your health information and share it with other professionals treating you.
    Example: A doctor treating you for an injury asks another doctor about your overall health condition.

  • To run our organization
    We can use and share your health information to run our practice, improve your care, and contact you when necessary.
    Example: We use health information about you to manage your treatment and services.

  • To bill for your services, where applicable
    We can use and share your health information to bill and get payment from health plans or other entities.
    Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

  • We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see:

  • To help with public health and safety issues
    We can share health information about you for certain situations such as:
    Preventing disease
    Helping with product recalls
    Reporting adverse reactions to medications
    Reporting suspected abuse, neglect, or domestic violence
    Preventing or reducing a serious threat to anyone’s health or safety

  • To do research
    We can use or share your information for health research.

  • To comply with the law
    We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.

  • To respond to organ and tissue donation requests
    We can share health information about you with organ procurement organizations.

  • To work with a medical examiner or funeral director
    We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

  • To address workers’ compensation, law enforcement, and other government requests
    We can use or share health information about you:
    For workers’ compensation claims
    For law enforcement purposes or with a law enforcement official
    With health oversight agencies for activities authorized by law
    For special government functions such as military, national security, and presidential protective services

  • To respond to lawsuits and legal actions
    We can share health information about you in response to a court or administrative order, or in response to a subpoena.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your PHI. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Because we value your privacy, we have taken reasonable measures to protect and secure data in electronic form containing personal information, in compliance with applicable online privacy protection laws. We therefore will not distribute your personal information to outside parties without your consent.

Offers And Opportunities

We would like to contact you and/or any person whose information you provide to us, to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to receiving details of offers are on relevant pages of this website. You can change your/their mind at any time (see the section “Contacting us" below).

Updating, Correcting, or Deleting Information

You may update, correct, or delete your personal information online in you account area or by contacting us in writing or by email (see the section "Contacting us" below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept revisions, amendments, or deletions only from the correct person. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.

Your Rights to Access Your Personal Information

You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us.


Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Condition

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at:

Your Consent

By using our site, you consent to our web site Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified in May 2018.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.