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All purchases of Nu Image Medical® treatments are final because our products are medications that, once packaged for you, cannot be used for another patient due to our pharmacy’s regulations. Prescription medications cannot be returned for reimbursement, and thus we are unable to accept returns for refunds, even if they are unused.

However, we want you to receive high-quality products that are ready to use. Therefore, we will replace items if they are defective or damaged. If you need to exchange a product, please submit a ticket via this online form, and we will coordinate with you to exchange your order. Proof of purchase will be required.

For auto-renewing products and services, your payment method will be automatically charged at regular intervals as described during the checkout process until you cancel your subscription. You may cancel your auto-refills at any time up to forty-eight (48) hours before the applicable renewal processing date of your auto-refill through the Service logging into your account and selecting the cancel option.

Please note that our Refund and Return Policy is part of our Terms of Service agreement and can be viewed here.